FREQUENTLY ASKED QUESTIONS —

OUR PROCESS

Most STATE garments are made in our studio here in sunny Athens, GA. Our small team of 10 cuts, sews, paints, washes, finishes, folds, tags, and packs each item. Only about 30% of our pieces are made outside our studio. For over 10 years we’ve worked with the same family-owned cut and sew factory in Manhattan’s Garment District. They create our more detailed pieces - anything with more complex collars or buttons - as well as our Britches and swimwear. 

CLOTHING CARE

All STATE products are proudly wash and wear. We aim to have our products be low fuss, durable, and capable of regular circulation in your wardrobe. 

In fact, the majority of pieces are washed, dried, ironed, and folded before they leave the studio. We test the shrinkage of all our fabrics and build that percentage into each pattern to account for and post-wash change the fabric will endure. We want your purchase to arrive ready to wear, and prefer to have any shrinkage happen on our end! So, by washing and drying here on high, we’re able to pre-shrink the piece. We’re firm believers in garments being able to take a beating, and wash everything in warm water with a high heat tumble to dry.

How do I wash a painted or dyed piece?   

We use inks meant for textile use on every piece, so it should not be affected by the cleaning process. We heat set each painted piece here in the studio, and all of our garments are washed and dried before they’re shipped. To wash at home, use cool to warm temperature water and tumble or hang to dry as you wish.

Our dyed pieces are also washed and dried before they’re shipped and should be good to go! We always suggest washing with like colors in case there is a small amount of dye discharge on subsequent washings.

All pieces should be labeled with care instructions but always feel free to reach out if you have specific questions.

RETURNS, EXCHANGES & CANCELLATIONS

Can I return or exchange something?

Yes! Items are eligible for return or exchange up to 20 days from fulfillment (when the item is shipped) for unused, unworn items with their original tags and/or packaging. After 20 days, all sales are final. STATE has the right to deny a refund or exchange if the item is damaged, has obvious wear or stains, or has any kind of scent or animal hair present. We can not issue an exchange, refund or store credit until an item is physically back in the studio and we have inspected it. Returns are subject to a $10 restocking fee.

All items on Sale or purchases made from our SALE page and britches, are final.

Click here to begin a return or exchange in our simple returns portal!

Can I cancel an order?

If you need to cancel an order for any reason, just send us an email at sales@statethelabel.com, and we will process the cancellation as quickly as possible. If you request a cancellation, but the item has already shipped, we are happy to issue you a return once it’s sent back to us.  

SHIPPING

How long will it take for my order to ship?

Please refer to the product page lead time (listed in pink on the product page for all Made To Order items). If there's no lead time listed, it's likely your order will ship within just a few business days. We try our best to ship orders out as fast as humanly possible. We all know the joy of having online orders arrive in a speedy fashion! 

Please reach out to Tulsi at sales@statethelabel.com or call us at 706-850-8030 if you have questions about your order or a potential lead time. 

How are orders shipped?   

Domestic orders are shipped using either USPS Priority Mail or UPS. Depending on location, most orders usually arrive in 2-3 business days once the package hits the mail. We aim to get orders packed and out the door within 2-5 business days (made-to-order pieces usually take 2-4 weeks to ship). A tracking number will be emailed once the order is shipped.

Do you ship internationally?

Yes!! International orders are mostly shipped via USPS First Class Mail International. We can also utilize USPS Priority, UPS Worldwide, or even DHL if you prefer. Please message us with any special delivery requests or to arrange an alternative shipping solution. STATE is not responsible for payment of any duty or import fees.

Where can I find my tracking number?

The minute an order is processed at the studio and scanned by our mail carrier, a shipping confirmation email will be automatically sent to you. In this email you’ll find your tracking number.

If you haven’t received a shipping confirmation email and it has been over 5 business days since you placed your order, check your spam folder! If it is still not in there, email us at sales@statethelabel.com or give us a ring at 706-850-8030 and we can give you a status report on your order.

What do I do about a missing or stolen package? 

We know what a bummer it is to have something happen to highly anticipated package, so we’ve partnered with Route to offer added shipping insurance. You'll find an option to add Package Protection to your cart at checkout.

We highly recommend considering adding Route insurance to your order this so that you're supported, no matter what. By opting out of Route Package Protection insurance, you acknowledge that STATE unfortunately can not assist in replacing your items, issuing a refund for lost mail, or filing any claims with mail carriers on your behalf.

With Route, you will be able to file a claim and receive a full refund on your missing or damaged order, OR replacement items if possible. If your tracking has not been updated in a week or more, you can file a claim with Route, here. Customers can file claims for a stolen or damaged package up to 30 days after the carrier has marked it as delivered.

What if an item is damaged? 

If an item was damaged in transit, you can file a claim through Route. 

If any item has a manufacturing flaw, please contact us right away, so we can assess the issue. We will send you a return label to either repair or replace it. 

What is Route Package Protection?

Route's  Package Protection is a shipping insurance solution that helps cover your order in the event that your items gets lost, stolen, or damaged while in transit.
Every time you add Package Protection to your order, Route also donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem. 

You can utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. 

How do I file a claim for my lost, damaged, or stolen order?

You can file a shipping claim on Route’s app or via the website, here. To file a claim, you will need your order number OR Route ID number and the email address that was attached to the order.

PLEASE NOTE : STATE is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, or other courier delays.  

We are also not responsible for packages that are lost, stolen, or damaged in transit.